Does organic mean a food is healthy?
No. Organic simply refers to how a crop was grown or how an animal was raised. There are many organic products that are not healthy. For example, these products may be high in calories, sugar, fat, trans fat or all of those.
What does it mean when it says chicken or eggs are raised without antibiotics?
It means the animal did not receive any antibiotics during the course of its lifetime. The USDA also approves the use of “no antibiotics administered” or “raised without antibiotics,” but does not approve of the term “antibiotic free.” The USDA prohibits the use of hormones in poultry, hogs, veal calves or exotic, non-amenable species.
Do you offer Gluten Free products?
Yes. Several of our products are gluten free, including the Baked Chicken Nuggets and Chicken Tenders. We are constantly developing new recipes and can work with individual customers to meet any special needs you may have. Please note our products are made in a facility that also manufactures products containing nuts, soy, dairy, eggs and wheat.
Do you cater to individuals with allergies?
We provide a variety of items which are free of allergens such as gluten, nuts, dairy, eggs, soy and shellfish. Please review our Menu in the allergen information for each item. Please note our products are made in a facility that also manufactures products containing nuts, soy, dairy, eggs and wheat.
Do you offer any Vegetarian products?
Yes, we currently offer Yummy Mac, Cheese Pizza and Veggie Lasagna. We have many other vegetarian menu items coming soon as well. (Please note not all of these are vegan and many contain dairy.)
*Per the USDA Consumer Brochure.
Delivery and Ordering Questions
What is the minimum order?
The minimum home delivery order is $25.
Do you have a delivery charge?
Yes, for delivery to your home, the charge is $20 for the zip codes listed above and within 10 miles of our kitchen. For rates further than 10 miles and on weekends:
We partner with Hot Shot delivery service and their rates are broken down as follows:
0-10 miles = $20.00
11-15 miles = $30.00
16-20 miles = $45.00
21-25 miles = $60.00
26-30 miles = $70.00
31-35 miles = $80.00
36- 40 miles = $85.00
For afterhours and weekends, please add $25
Do you deliver every day?
We provide home delivery three times a week on Mondays, Wednesdays and Fridays.
Do I need to be home to accept delivery?
No, we can provide an Insulated Bag and cold ice blocks, if requested. Food must be refrigerated within two (2) hours if left in an Insulated Bag. Insulated Bags are not a substitute for refrigeration. Our drivers will pick-up old Insulated Bags with each new delivery. Client accepts responsibility to place old Insulated Bags outside for pick-up. We will charge you $18.00 for each Insulated Bag we leave. Upon their return, we will credit your account. You are welcome to leave your own Insulated Bag or cooler if you like. Green Plate Kids requires the appropriate entry codes (kept confidential) and will follow any reasonable instructions such as leaving your order in a garage. We are not responsible for any order once it is delivered. For more information see Delivery Information.
Can you deliver to my child’s school?
Right now we are delivering on Mondays, Wednesdays and Fridays, so that will not work for school delivery. However, we will be marketing directly to schools to provide their lunches. If you have a school who may be interested, please let us know!
Can I pick up food from your kitchen?
Right now we only offer delivery service.
Can I modify the items?
Please let us know of any special requests when you make your order and we will get in touch with you if we are unable to accommodate your request.
Can my food be frozen?
Yes, our food may be frozen for up to 1 month to ensure freshness. We do not have preservatives in our food, so do not recommend freezing for any longer.
How long will my food last in the fridge?
Every item will have an “Expiration Date” clearly labeled on the package. We recommend eating your food within 4 days of receiving.
What are your reheating recommendations?
Microwave: If package comes in a plastic box, loosen plastic lid and heat on high for 60-90 seconds (some microwaves vary) or until internal temperature reaches 160 degrees and serve. Please make certain to remove any smaller packaging inside, as these are not microwavable. (If product comes in a paper box or bag, the meat container will be microwavable.)
Oven: For Family Meals (with gold liners), preheat oven to 350 degrees, remove and recycle lid as these are not oven or microwave safe, cover with aluminum foil, heat for 15-20 minutes or until internal temperature reaches 160 degrees and serve.
What is your return or refund policy? If you are not satisfied with your order, please let us know within a week of your order exactly why you are not satisfied and we can offer a discount off any future orders. We cannot accept returned food once it has been delivered since it cannot be restocked.
How do I pay for my order? You may pay for your order online with a credit card. We accept Visa, MasterCard, Discover Card and American Express.
Where can I find Green Plate Kids Products?
You now have many options to find our yummy food:
1. Order Online for Home or Office Delivery –We deliver three times a week on M/W/F . See Delivery Page for more details on zip codes and times.
2. Order Online for Pick Up at New Living (6111 Kirby, Houston, TX) Pick Up Options are Tuesday-Sunday from 2-7pm.
3. Order Online to Pick Up at your local school on M/W/F if you child attends one of our participating schools.
4. Byrd's Market & Cafe- 420 Main (at Prairie), Houston, TX 77002, Order online to pick up on Fridays from 2-9pm for no delivery fee. We sell many of our prepared children’s and adult ready to eat menu items at Byrd’s!
5.Urban Harvest Farmers Market - Eastside - 3000 Richmond (on Eastside), Houston, TX 77098
Saturdays 8-Noon
